Page last updated: May 2018
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY
The Health Club Membership Terms and Conditions (the Terms) should be read in conjunction with the General Terms and Conditions, made available via www.ribbyhall.co.uk/legal and details the specific terms on which you may become a Member of the Health Club. PLEASE HAVE SPECIAL REGARD TO THE GENERAL TERMS.
Defined terms shall take the meaning given to them in the General Terms unless otherwise defined in these Terms:
Application form means the form used by you to apply for membership.
Contract means the contract between Us and you comprised of these Terms, any Literature you have sought to rely upon at the time of the Membership.
Health Club means the health, sport and leisure club operated by Us at the Village.
Membership means the right to use the Health Club granted by Us via written confirmation.
Membership Card means the card issued to you, which you are required to use to gain access to the Health Club and keep on you at all times that you are within the Health Club.
We provide health, sport and leisure facilities through relevant premises and equipment reasonably necessary for Members to undertake sports and enjoy the leisure facilities that We make available at our sole discretion. We may delegate the management and running of the Health Club facilities to such staff as We may deem fit.
Membership of the Health Club
All applications for Membership shall be in writing through our Application Form available and Membership of the Health Club may be conferred on any person subject to Our approval. You are responsible for providing Us with all the necessary information required in Our Application Form, for such information to be accurate and to continuously update Us with the relevant information if you obtain Membership. We reserve the right to request additional information from you at any time as part of your application for or whilst holding Membership. Membership is non-transferrable. If you are a junior or young adult you provide your full date of birth and be linked to an adult member. Save to the extent provided for by law, We reserve the right to reject an application for membership at any time without stating a reason.
If you are granted Membership will be issued with a Membership Card. A photograph must be taken of you, by a staff member when joining. Membership Cards remain Our property and upon termination for any reason shall be returned to Us. For security purposes please be prepared to show your Membership Card as and when requested. We reserve the right to refuse entry without production of a Membership Card. If the Membership Card is passed to another person to gain entry then you can be excluded from the Health Club. Replacement of Membership Cards will be chargeable and We reserve the right to invoice you (or to recover the cost from the payment details which You provided upon payment of charges to Us).
Term and Cancellation of Membership
A cooling off period of 14 days applies to a 6-month contractual Membership. The cooling off period commences on the day the Application Form is submitted and cancellation must be received by Us in writing within this 14-day period. One month’s written notice for termination of Membership is required unless contractual conditions apply.
Privilege points accrued must be redeemed within 1 month. We will seek payment or all outstanding fees including those due within a contractual agreement. Any membership fees accrued are not refundable
If you are a consumer you have certain rights to cancel a booking for any reason under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the Regulations) within 14 days of the Acknowledgement without giving any reason.
By placing a booking for treatments to occur within the cancellation period you acknowledge that you may not cancel the Contract once you have received the treatments. To exercise the right to cancel, you must notify Us in writing of your decision to cancel. To meet the cancellations deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you cancel, We will reimburse to you all payments received from you and will make the reimbursement without undue delay, and not later than 14 days after the day on which We are informed about your decision to cancel this Contract. We will make the reimbursement using the same means of payment as you used to make the booking, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
Termination of Membership
If you abuse Health Club facilities or act in a way that constitutes a safety hazard or detracts from the enjoyment of others, you will have your Membership terminated immediately. We cannot refund, backdate or suspend any Membership fees in the event of: illness, pregnancy, injury or relocation, unless agreed in writing with Us at our sole discretion and a retaining fee will be charged.
We may expel from the Health Club any Member whose conduct on the premises is such as shall, in Our opinion, be injurious to the character of the Health Club or in the interest of other members. In this case you will forfeit all of the privileges and rights of your Membership.
You are required at all times to ensure that facilities are properly and safely used, and that all other Members are able to take full advantage of all facilities without detracting from the enjoyment of others.
You shall conduct yourself in a quiet, well-mannered, fashion when in or around the Village, and in a manner that will not disturb or detract from the use and enjoyment of the facilities by others and their guests. Any form of physical or verbal abuse to any other member, guest or staff may result in exclusion. You shall be suitably dressed in accordance with their activity at all times. Refusal of admittance shall be made to those who appear to be intoxicated in any way.
For safety reasons and in order to ensure the general amenity of the facilities, children under the age of 12 years of age must be fully supervised by an accompanying adult at all times.
You are responsible for your own safety. For the comfort of members, the use of equipment such as flippers, lilos, masks and snorkels, beach balls and toys are prohibited. This does not apply to armbands or other swimming aids for non-swimmers. No glass or porcelain containers are allowed in the pool areas, showers, or change facilities. All children under the age of 12 years must be accompanied by an adult swimmer, who must remain in the pool with them at all times. No running or diving in the pool area is allowed. Swimming ratios compromise:
· 1 adult to 1 child under 4 years old;
· 1 adult to 2 children 4 – 7 years old;
· 1 adult to 4 children 8 – 12 years old.
In the interest of hygiene, you are requested to shower before entering each pool. The adult pool and adult changing rooms are strictly for the use of members and village residents over the age of 16 years of age only.
Sauna / Steam Room
In the interest of safety, please read the instructions on the sauna / steam room before entry. No body creams, oils, plastic wraps of any type are permitted in the sauna / steam room. Shaving in the sauna / steam room is strictly prohibited. The sauna / steam room are mixed and members and guests are requested to wear swimming costumes whilst using these facilities. Children under the age of 16 years of age are not permitted to use the sauna / steam room.
You are prohibited from jumping in the spa pools. All shampoos, bubble baths, etc. are forbidden. Children under 5 years of age are not permitted to use spa pools. It is also recommended that use of the spa pools by children between the ages of 5 and 12 years should be restricted to 7 minutes for health reasons. Anyone suffering from any medical conditions should seek medical advice before using the spa pools. For health reasons it is not advisable for anyone pregnant to use the spa pools.
When using any cardio vascular equipment, during peak times you may be asked to limit your time to 15 minutes. All new members must consult an instructor for an induction programme prior to starting to use the gymnasium. We reserve the right to refuse admission to any Member who fails to undertake an induction programme. In the interest of safety, entrants to the gymnasium must be 14 years of age or over. Members are asked to dress appropriately and maintain the standards of the gymnasium. All persons working out must wear tops at all times. We will not be responsible for any injuries caused by misadventure. We reserve the right to remove crowds of under 16 year olds in the gymnasium and limit usage to young adult Members at any one time.
Squash / Badminton / Tennis / Table Tennis / Classes
Non-marking shoes must be worn on all indoor courts/studios. A 24-hour notice period is required for Members not honouring or cancelling their court. Failure to adhere to this ruling will result in Members being requested to pay the full court / fee(s). All Members must check in to their desired class at all times.
Each Member and guest engaging in sport and leisure activities or making use of its facilities is responsible for ensuring that he or she is properly equipped and that his or her state of health and physical condition are such as to not involve any risk to him or herself or any other person making use of the facilities. We accept no responsibility for accident, injury or misadventure caused to or suffered by Members whilst at the Health Club howsoever caused except to the extent caused by wilful default or negligence by Us, Our servants or agents. Members are responsible for their own insurance in respect of injuries suffered.
Change of Rules
We reserve the right to amend the rules of the Health Club facilities at any time without prior notice to members and to add additional rules when required.
Health Club Alterations
We shall be entitled, without prior notice, to vary the times at which the Health Club facilities are available for any period connected with repair, alterations or maintenance of the health Club facilities or other areas of The Village, or when such facilities are required for Our own use in connection with the business of The Village.