Spa Reception Host - The Spa Hotel

Interested in:

A welcoming and professional Spa Reception Host who should ideally be able to demonstrate significant expertise of operating in a busy sales and customer focused environment. 

The main duties of the role will be: 

In this role the successful candidate will perform receptionist duties based on the Aqua Thermal Reception and/or Beauty Desk. You will be key to contributing to the first impressions of all guests visiting this five bubble Spa facility; providing a warm and professional welcome on arrival and ensuring on departure their experience with us has been to the highest standard.

We are seeking a motivated individual to drive retail sales for the luxury brands available at The Spa. Comprehensive training and information of the products will be provided to assist you in your role.   

As a Spa Host you will facilitate the smooth running of the Aqua Thermal Spa area, including client show rounds, inspections of the experience rooms, providing guests with fresh towels and water and some cleaning and maintenance duties.  Your role will also involve guiding guests through the journey, managing foot flow within the facilities and proactively seeking ways to enhance the operational effectiveness of the department. By doing so, you’ll ensure that every guest enjoys a fantastic experience during their visit.

Our perfect match will possess the following essential attributes: 

• Exceptional communication skills and interpersonal skills. 
• Outstanding customer service. 
• Excellent team working skills. 
• Resilience and the ability to work effectively in a busy environment. 
• Pro-active with excellent follow through on tasks. 
• Good time management and organisational skills. 
• Attention to detail. 
• Excellent personal presentation. 

Availability:

We have 1 permanent, part-time position available, offering 24 hours over 3 or 4 days in a department that operates 7 days a week.  

Full flexibility to work weekends and evenings is essential to meet the commercial needs of the business.  

Salary: 

We are proud to offer competitive salaries in excess of the National Minimum Wage.

Employee Benefits: 

Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including: 

• Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners 
• Complimentary Annual Health Check 
• Free annual Aqua Thermal Journey 
• Four Health Club family day passes per year for friends and family  
• 35% discount at all Ribby Hall Village eateries 
• 35% discount off The Spa’s Aqua Thermal Journey, Treatments and Hotel stays 
• Staff Card Loyalty Points 
• Preferential rates for self-catering accommodation 
• 10% discount on Ribby Hall Village Nursery costs  
• Access to a variety of health and wellbeing schemes, including Medicash membership 
• Personal uniform 
• Automatic enrolment pension scheme  
• Cycle to Work scheme  
• Employee long service rewards 
• Reward and recognition scheme 
• Employee Referral Programme  
• Annual Employee Celebration 
• Based in over 130 acres of beautiful countryside 

*subject to terms and conditions 

Closing date for applications: 14th October 2024

This position may close early if applicant numbers permit.

We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.