Emergency & Safety Information

Holiday Guest Reception is open daily from 8.30 am - 6.30pm (Mon - Fri) and from 9.00am - 5.00pm (Sat & Sun). Outside opening hours please contact security.

If you require immediate hospital assistance call the 999 emergency number where possible. If contacting the emergency services directly please ensure security are informed to confirm the situation and prevent a delay to the emergency services entering The Village.

Please ensure your dog is kept on a lead at all times when outside of your accommodation - we recommend utilising our Bark Park to offer your dog exercise. All dogs, with the exception of assistance dogs, may not be taken into our eateries or indoor spaces unless you are in one of our designated dog-friendly dining spaces.

In order to minimise the risk of outbreak of fire there are a number of important measures to remember: 
• Dispose of matches and cigarettes carefully 
• Guests must not bring their own fireworks or sparklers onto The Village. Any guests found to be using their own fireworks will be asked to leave The Village 
• Use and dispose of BBQs correctly 

Upon arrival, please familiarise yourself with emergency procedures for dealing with fire. Notices are present in all accommodation. Please make sure your whole party is aware of the escape routes. If you have any disability including impaired hearing or sight, please inform Holiday Guest Reception. 

Smoke detectors are provided for your safety and must not be disabled. They are mains operated and in the event of a power failure the battery backup will take effect. Do not tamper with or disable the smoke detectors. Please report to Holiday Guest Reception if the detector is faulty or is particularly sensitive.

• Raise the alarm 
• If safe to do so, tackle a small fire with the extinguisher or fire blanket provided. DO NOT PUT YOURSELF AT RISK 
• Evacuate the property and alert neighbours if possible. Do not stop to collect belongings 
• If you experience difficulties please ring 999 
• If this has not occurred already, report the fire to Holiday Guest Reception/Security team by the nearest phone using the emergency phone numbers 
• Do not return to the building until authorised to do so  

While we make every effort to ensure your wellbeing during your stay, please remember that you remain responsible for the safety of yourself and others in your party, especially children. Please ensure you are aware of your children's whereabouts throughout your stay. Familiarise your children with The Village, the location of your accommodation.

Please be aware that open water is present and sited close to many accommodation units. Unless stated otherwise, activities require parental supervision for children under 12 years of age.

The first floor windows in your property are fitted with window restrictors so they can only be partially opened. Please ensure that your children do not tamper with these. All doors are fitted with locks and can be locked at your request. Please contact Holiday Guest Reception for more information.

Our staff do not supervise children's play areas (indoor or outdoor). There are supervision ratios in place for our swimming pools. It is our policy to investigate any incident or allegation of concern about a child in our care and to refer the matter to an appropriate external organisation should we, in our sole discretion, seem it necessary.

For your safety diving, swimming and paddling are forbidden in all ponds, the boating lake and waterways around The Village. Please do not walk on frozen ponds, lakes or waterways. Please ensure children are properly supervised at all times near open water.

All bathers must shower first & swimwear must be worn by all. Please encourage children to use the toilet before swimming. Please ensure that babies wear a swim nappy. You must not enter the water if you have suffered from a gastro-intestinal upset within the last 48 hours. All cuts and open wounds must be covered with a waterproof dressing.

In and Around The Pool

Our pools are supervised by highly experienced and qualified lifeguards. Their instructions are for your safety and must be obeyed. Please take care around the pool and in changing rooms. Do not run. Floor surfaces can be slippery when wet. Always check the pool's depth marking before entering the water. There is strictly no diving in either of our pools.

You are responsible for supervising your children at all times on the following basis: Under 4 years old: 1 adult to 1 child, 4-7 years old: 1 adult to 2 children, Children 8 - 12 years must be accompanied by an adult, 12 years+ can swim unaccompanied. Regardless of age, weak or non-swimmers should be supervised by an adult at all times. You must be 16 or over to use our members' pool.

Flumes and Slides

Do not use slides if you have a heart condition, back injury, medical condition or are pregnant. Please be aware that height/swim capability restrictions exist on certain rides and slides. Babies under 24 months must not be taken on slides.

Hot Tubs & Sauna in The Health Club

No children under the age of 5 years are allowed to use the hot tubs. 5-12 year olds must be supervised at all times by an adult. Health restrictions apply to the use of spas, please see notices in in the vicinity. Only guests 16 years and over can enter the sauna.

For your safety, our Security team are available 24 hours a day but it is impractical for Ribby Hall Village to guarantee the security of your property. Your personal belongings are your own responsibility during your stay with us.

Do not leave property unattended or unsecured. Always lock your car, accommodation or cycles, with valuable removed. Close all windows and doors properly, paying special attention to ground floor patio doors. If you lose your accommodation key/key card, please contact Holiday Guest Reception.

We accept no liability for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that those whom we are legally responsible. We will offer reasonable help to assist you in tracing lost items but appropriate insurance is strongly recommended. 

Remove bike racks from your vehicles whilst in the car park. For your own cycles we recommend the use of a lock (available to buy from The Island). Do not attach locks to quick release wheels.

No fireworks (including sparklers), personal shotguns, firearms, air weapons or any offensive weapon or illegal substance may be brought onto The Village under any circumstances.

A strict 10mph speed limit is enforced on all Village roadways. Whilst driving on The Village please be aware of pedestrians and cyclists on the roadways. Be especially careful around young children, as at times their cycling capability can be unpredictable. Take care when parking your vehicle. Always use designated areas, being sure to observe any parking restriction/road markings or double yellow lines. Motorised scooters, E-scooters, pedal-powered/motorised go-karts, hoverboards and electric skateboards are not permitted. With the exception of essential medical supplies and equipment hire, delivery services from external suppliers are not permitted to enter The Village for the purpose of deliveries to guests.

We take every effort to maintain pathways, please be aware that tracks can become weathered. The wearing of appropriate footwear can prove very beneficial. During arrival/departure please be aware of greater vehicle movement on the roadways so take extra care when walking around The Village. The levels of lighting provided have been designed not to compromise the rural environment and comply with planning regulation regarding light pollution outside of The Village. You may find a torch useful in the evenings. Whilst we make every effort to ensure all lighting is in full working order, you may be the first person to discover a light failure. If so, please report this to Holiday Guest Reception.

• If you haven’t cycled for a while, be sure to familiarise yourself with your cycle. The Island staff will be happy to help

• We recommend that all cyclists wear a helmet. These are available to hire for a small charge from The Island

• If you’ve brought your own cycle make sure the gears, brakes, tyres and lights are in good working order

• Please cycle on the left at all times, with consideration to other guests. Please use your lights, but remember cycle lights are fitted to allow cyclists to be seen, as well as to see with, so during the hours of darkness please cycle with caution

• You can cycle on a number of path/road surfaces on The Village. Please remember to cycle appropriately for the conditions and take particular care where surfaces change. Do not ride in hazardous conditions such as snow and ice

• If you are unfortunate enough to be involved in an accident and are in need of First Aid assistance please contact a member of staff. First Aid facilities are located in all main buildings. Please report any accidents to The Island to ensure that the bike has not been damaged and is safe to use

• On arrival/departure days, please be aware of greater vehicle movement on the roadways, so take extra care when cycling around The Village

• Please use the luggage rack or back pack and do not hang bags on the handlebars. Do not ride pillion or carry children on luggage racks. When wearing loose trousers we recommend that these are tied back with clips or tucked into socks or boots. Always wear suitable footwear

• Trailers and child seats may be hired for transporting children around The Village for use with Ribby Hall cycles. Please note: age/height restrictions apply to these. Trailers should not be used for the transportation of bikes or other large objects

• Cycling is strictly prohibited in and around the main buildings and on other designated routes within busy areas

Please be cautious when approaching animals or birds as they may bite. Do not feed squirrels as they can bite too. We recommend you do not feed or touch any animals or birds, outside our Wild Discovery centre, due to the risk of infection. If you do touch an animal or bird, please wash your hands thoroughly afterwards.

Do not touch any toadstools, mushrooms or berries as they may be poisonous.

Please ensure that dogs are kept on leads at all times. You are welcome to use our bark park facilities to exercise your dog off-lead. 

If a member of your party suffers from a particular allergy and you believe that we may be able to carry out actions that help to reduce the risk of exposure, please contact Holiday Guest Reception prior to your arrival on The Village to discuss this further. If a member of your party has special dietary requirements, including allergies, you may wish to contact one of our Restaurant Managers (via Holiday Guest Reception) prior to your arrival on site to discuss this further.

Alternatively, when dining in our restaurants and bars please bring this to our attention before placing your order and we will discuss your requirements at that stage. We regret that we cannot guarantee that any of our standard menu items are free from nuts or nut products.