Definitions

In this Contract the following words and expressions have the following meanings unless inconsistent with the context: “The Acknowledgement” means the written confirmation of your booking provided by RHV (Ribby Hall Village) to you in writing (either by post or email); “The Client” or “You” means the person(s) named as the client on the Acknowledgement; “The Contract” means the contract between RHV and You comprised of these terms and conditions, and official website, any promotional literature You have sought to rely upon at the time of booking and the Acknowledgement; “The Deposit” means the non refundable sum paid by You at the time of booking. “RHV” or “We” or “Us” means W&G Harrison Limited trading as RHV (Company Number 01032929) whose registered office is at Ribby Hall Village, Ribby Road, Wrea Green, Lancashire, PR4 2PR; “The Village” means RHV and all its grounds, owned by RHV. The headings in these Terms are for convenience only and shall not affect their interpretation.

The Contract

No contract exists between You and RHV until RHV is in receipt of Your Deposit and RHV has issued the Acknowledgement. At this time there is a legally binding contract between You and RHV. The Contract applies to Your stay at The Village. Every member of your party must comply with the terms of the Contract and all appropriate laws and bye-laws and You shall be responsible for any breaches of the Contract or such laws by any members of the party, whether they are staying at The Village or are day guests. The Spa Hotel welcomes guests aged 18 years and over only. We reserve the right to cancel your booking or instruct you or your party to leave The Village immediately, without compensation or refund, should you or any member of your party not comply with the terms of the Contract.

Prices and payment

All tariffs are inclusive of VAT which will be charged at the applicable rate. A Deposit of £50 per person is required to secure your booking. All advance purchase bookings are non transferable and non refundable, payment in full is required at time of booking. Deposits can only be made by credit, debit cards, or RHV vouchers. Anything bought during your stay, must be paid for prior to your departure. For Christmas and New Year breaks, balance to be paid in full 4 weeks before arrival. Spa Treatments - Full payment will be taken on booking for all reservations and appointments. For large group bookings reservations will be held provisionally for 48 hours, to allow group organisers to co-ordinate payment. Some services and treatments can be charged back to your room. It is your responsibility to sign for any charge back facility, otherwise we shall use our discretion to redeem monies owed after your departure.

Group bookings for Spa facilities

Please note that for group bookings, a maximum of 8 people at any one time can use The Spa facilities. Group reservations can be held for 48 hours only.

Arrival and departure

Your room and entrance into the Hydro spa (packages only) are available from 2pm on the day of arrival. Your room and Hydro Spa must be vacated by 11am on the day of departure. You are however welcome to pre book any treatments or meal reservations prior to your check in time and following your check out time until 4pm. Anything bought during your stay, must be paid for prior to your departure.

Amending your booking

Please call us immediately quoting your booking reference number if you wish to amend your booking. We will use reasonable endeavours to make the necessary amendments to your booking and if we are able to do so we will forward you a revised confirmation letter. We reserve the right to charge a standard £25 administration fee per booking change. Where we are unable to amend your booking and you wish to cancel your reservation, the Deposit is not refundable. Not available on advance purchases.

Our right to decline

We reserve the right to ask for information about any member of your party including age, name, email, tel. no. and address details. If you or a member of your party has had an infectious or contagious medical condition within 4 weeks of your stay, or during your stay you may also be asked to refrain from partaking in certain activities or you may be asked to leave RHV, should we see fit to protect the health of other guests and staff. The company reserves the right to refuse admission, or to deny the continued occupation of any type of accommodation, for whatever reason, at its sole discretion, provided we are acting reasonably, and without prejudice to the company’s rights to retain sums that have been paid.

Behaviour and compliance with this agreement

Your behaviour should not be excessive, noisy or disruptive. Offensive or illegal behaviour will not be tolerated, and could lead to your eviction and police involvement. You must show consideration for other guests. We reserve the right to recover from you any compensation we may pay to other guests as a result of your actions. No refunds or compensation will be given to you in these circumstances and we reserve the right to refuse any future bookings from you or a member of your party.

Cancellation

Spa breaks - The deposit is a booking fee, which will be forfeited if a booking is cancelled. Under no circumstances will the deposit be refunded or transferred in the event of the booking being cancelled 48 hours prior to arrival. Other than in circumstances in which we are entitled to treat your booking as cancelled, all cancellations must be put in writing and notified to us immediately. Our prices do not include cancellation insurance cover. We advise you to take out your own personal cancellation insurance. Should you cancel your spa break more than 48 hours before you will be refunded (minus your deposit) unless you originally purchased an ‘Advance purchase break’. No refund or amendment of any sort applies to an advance purchase break. Treatments - Full payment must be made at the time of booking for all reservations and appointments. We require 48 hours notice to cancel or amend individual bookings. We regret we are unable to refund payments. However, if the cancellation is made with 48 hours notice, monies paid can be used against a future booking.

Special requirements and disabilities

We welcome guests with restricted mobility, a disability, and medical or particular care requirements. We aim to ensure that our services are as accessible as reasonably possible so it is important that we are fully aware of any needs, requirements and conditions. You must therefore provide details of such needs and requirements prior to RHV issuing the Acknowledgement. Before confirming your booking we will discuss with you availability, suitability and potential reasonable adjustments, including any requirement for a guest to be accompanied by someone who is able to provide any particular needs they may have over and above any reasonable adjustments we are able to make. A risk assessment may also be required prior to confirming a booking or allowing participation in certain leisure activities. We rely on the information you provide to help us anticipate and satisfy your needs. You must therefore update us with any change in circumstances prior to and during your stay. Standard Wheelchair access only is available in our accommodation.

The media

Members of the press or media are not to be invited onto The Village premises without express permission of a member of RHV’s marketing department. You may not use photographs of our staff without the written consent of RHV.

Filming and photography

We do not allow any filming or photography in or around the swimming pools and changing areas. We sometimes take photographs & film for promotional & training purposes which may take place during your stay.

Data protection

Information provided when booking will only be used by RHV. We will not pass your details to any third parties. We reserve the right to provide you from time to time with details of new facilities or special offers by post. If you wish to be removed from our mailing lists please write to: The Marketing Department, Ribby Hall Village, FREEPOST NWW2914A, PRESTON, Lancashire, PR4 2ZZ.

Care of your possessions

RHV will not be liable under this Contract for loss of or damage to any property belonging to You or your guests whilst such items are at The Village. It is your responsibility to arrange suitable security and ensure insurance cover is in place for all items belonging to you or your guests for the period that such items are at The Village.

Fishing

In order to fish at The Village, those over the age of 12 years must hold a valid fishing licence and present it to a RHV representative upon request. For guests wishing to fish at our main pond, Fisherman’s Reach, passes are available to purchase on arrival at - £7 per day; £15 per weekend or midweek break; and £25 per full week. To preserve the ecology of the ponds we do close them in rotation to ensure a continued healthy and vibrant fish population. We do not therefore guarantee that all fishponds will be available for use during your stay. In addition our Fisherman’s Reach pond closes annually from Nov to Feb.

Liability

Nothing in the Contract shall exclude or in any way limit RHV’s liability for fraud, or for death or personal injury caused by its negligence, or any other liability to the extent such liability may not be excluded or limited as a matter of law. Subject to this RHV’s maximum aggregate liability under or in connection with the Contract, whether in contract, tort (including negligence) or otherwise, will in no circumstances exceed the total remuneration payable to RHV for your holiday. Further, RHV will not be liable under the Contract for any special, indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, whether or not such loss or damage is foreseeable, foreseen or known. The Contract states the full extent of RHV’s obligations and liabilities in respect of your holiday and you agree that any condition, warranty, representation or other term concerning the holiday which might otherwise be implied into or incorporated in the Contract, whether by statute, common law or otherwise, is excluded to the maximum extent permitted by law. In addition to any compensation for damage to property referred to below, You shall indemnify RHV against all losses, actions, costs, claims, damages, demands, expenses and liabilities whatsoever RHV may incur, either at common law or by statute, in respect of personal injury to or the death of any person, or in respect of any loss or destruction or damage to property, (other than as a result of any negligence or default of RHV) which shall have occurred as a result of You or the your guests’ use of any of the services or facilities provided by RHV or which shall otherwise be attributable to the acts or omissions of You or your guests as a result of any breach of this Contract by You.

Selected eateries & activities

Some of the eateries & activities are operated by third parties and you are therefore entering into a separate contract for those services with that provider when acquiring their services. Any concerns regarding your experience with these providers should still however be directed to the Guest Services Manager in addition to the provider.

Car parking & driving in The Village

All vehicles must be parked in designated parking areas. Our parking areas are not supervised, so before leaving your vehicle please remove your possessions and ensure it is fully secured. We do not accept liability for loss or damage to your vehicle or for any items left inside. At all times give way to pedestrians, cyclists & horses, keep to the left and within the 10mph speed limit.

Power scooters / go-peds

The use of petrol or battery powered scooters is strictly prohibited within The Village.

Child protection

Our environment like others must follow procedures, which are laid down by the government for protecting children. In certain circumstances we must make contact with the Local Social Services Office and share our concerns and we reserve the right to do so. This information may be supplied without reference to you. RHV places the welfare and protection of children above all other considerations. It is the policy of RHV to seek to safeguard the welfare of children and others involved in its activities by protecting them from physical, sexual and emotional harm. There are a number of measures in place throughout The Village to try to ensure that this happens. For further details please ask for a copy of our child protection policy statement.

Pets

With the exception of hearing & guide dogs, we do not allow pets. Failure to comply will result in a booking being terminated and no refund will be offered. Please notify us at the time of booking if you intend on bringing hearing or guide dogs during your stay.

Damage to our property and compensation

You must use our accommodation and facilities with care. On departure you must leave your accommodation in a reasonably clean and tidy condition. We reserve the right to invoice you for the cost of remedying this breach should you not comply. You will be liable for loss of or damage to any property belonging to RHV caused by you or members of your party or guests and we reserve the right to invoice you for the cost of making good any such damage or the replacement of any property.

Health and Safety

You will ensure the members of your party and any day guests comply with all regulations concerning licensing, fire safety and health and safety and shall comply with reasonable requests of RHV’s employees.

First aid, medical assistance & clinical waste

Each department can provide first aid but NOT medical assistance. You must dispose of any clinical waste in accordance with the instructions provided in your welcome guide upon arrival.

Messages

Limited facilities exist for taking messages. We shall do our best to assist, but cannot guarantee delivery or time of delivery of messages. You are responsible for checking at reception for any incoming messages, and visitors.

No smoking policy

By law, smoking is not permitted in any type of accommodation or any facility. Fixed penalty of £150 will be imposed on any person smoking.

Energy Efficiency

We work hard to improve our energy efficiency and reduce our carbon footprint on the environment and we would ask our guests to respect our objectives and switch off lights and electrical appliances if they are not needed.

General Information

Deliveries from external suppliers are not permitted. We are not responsible for any matter not brought to our attention during your holiday. Any reported matter which has not been resolved during your holiday or within 14 days of your departure should be referred in writing to the Guest Services Manager, Ribby Hall Village, Ribby Road, Wrea Green, Lancashire, PR4 2PR.

Generally

Where “You” comprises more than one person the obligations and liabilities of that party under these Terms shall be the joint and several obligations of those persons. RHV shall be released from its obligations and have no further liability to You in the event of national emergency, war or prohibitive governmental regulations or if any other cause beyond its reasonable control shall render performance of this Contract impossible. In addition to any other rights RHV may immediately terminate the Contract without liability for compensation or damages if You breach the Contract. RHV may also terminate the Contract for any reason without liability for compensation or damages by giving You 6 weeks prior notice. Any notice given pursuant to this Contract shall be in writing and shall be sufficiently given to any party if sent in a letter by first class or air mail prepaid post addressed to that party at the party’s address set out in these terms, the Acknowledgement or the Reservation Form (or any alternative address notified by that party in accordance with this clause) or delivered by hand to such address and any notice so given shall be deemed (unless the contrary is proved) to have been effected at the time at which the letter would be delivered in the ordinary course of post or hand delivered. The Contract shall not be assigned or transferred by You. The Contract constitutes the entire agreement and understanding between RHV and You and supersedes, cancels and nullifies any previous agreement between them. No oral representation made by RHV employees shall be incorporated into this Contract. Any person who is not party to this Contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999. If any provision of the Contract is found by any Court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity shall not affect the other provisions of this Contract, which shall remain in full force and effect. This Contract shall be governed and construed in accordance with English Law and each party submits to the non-exclusive jurisdiction of the English Courts.

Spa Etiquette

We provide lockers, towels and slippers free of charge for guests enjoying our Aqua Thermal Journey. Shampoo, conditioner and shower gel are also provided for these guests - these can all be found in the changing rooms. Guests staying overnight in The Spa Hotel will also find a complimentary robe in their wardrobes, please ensure you return your robe to your room before departing, to avoid additional charges.

Swimwear is to be worn in the Aqua Thermal Journey and dry swimwear or suitable underwear is to be worn during all treatments and under robes within all dining areas within The Spa Hotel. We ask clients to consider and respect fellow guests and help maintain the peace and tranquillity of The Spa Hotel. Mobile phones are not permitted within The Spa itself. After you have enjoyed dining in The Brasserie, payment in full is required. Please ensure you have your preferred payment method with you.

Pregnancy

We do not advise using the Aqua Thermal Journey during pregnancy.

Treatments

Never hesitate to ask for a therapist’s advice on which treatments are best for you. We’re here to help and ensure you make the most of your time with us. Please arrive 15 minutes before your treatment, giving you time to complete a simple health questionnaire and to relax before you meet with your therapist. Unfortunately, if you are late for your appointment, this may result in your actual treatment time being curtailed. After your treatment, you are more than welcome to use one of our relaxation rooms, to sit or lay back and relax in either our ‘dark tranquil’ or ‘light countryside view’ rooms.

For your own comfort and enjoyment we really recommend you only have a light snack or lunch before having a treatment, rather than a hearty meal.

Availability

Whilst we endeavour to ensure that all aspects of the Spa and Aqua Thermal Journey are in full working order at all times, inevitably on some occasions some facilities may not be available. In these circumstances RHV will not be held responsible for providing discounts to compensate for out of service facilities. As part of your Spa break you may dine in The Brasserie within The Spa Hotel or The Restaurant on The Village – subject to availability. Transport to The Restaurant takes a couple of minutes and is provided by our courtesy vehicle. Groups of six or more will be asked to dine in The Restaurant.

Homecare Products, Gift Vouchers & Robes

Homecare products and gift vouchers can be purchased 365 days a year by calling into The Spa reception and retail area, open 7 days a week from 10am until 8pm. Alternatively, gift vouchers can also be purchased via telephone or online at ribbyhall.co.uk/spa-hotel. Products are available from each of our carefully chosen product houses including Elemis, NEOM, OPI, Fake Bake and Jane Iredale. All of our treatments and packages can be booked subject to your medical status.