Health & Safety Information

With the exception of Motel rooms, feel free to BBQ outside of your accommodation. Where available, please use the brick BBQ stands. Please ensure you follow the safety procedures below: Always have plenty of water on hand should it be required. Never leave the BBQ burning unattended. Never lay a BBQ on grass. Ensure the BBQ is completely extinguished after use. Do not empty hot charcoal into a bin. Do not place a BBQ on wooden or picnic tables. The only fuel permitted for BBQs is lump wood charcoal. Only proprietary BBQ lighting products may be used. The White House, Villanova, The Coach House and The Farm House have woodchip BBQs, please follow the instructions provided. Please clean the BBQs after each use. We reserve the right to charge guests £25 if the BBQ is left unclean. Contact Holiday Guest Reception for replacement woodchips and gas.

While we make every effort to ensure your wellbeing during your stay, please remember that you remain responsible for the safety of yourself and others in your party, especially children. Please ensure you are aware of your children's whereabouts throughout your stay. Familiarise your children with The Village, the location of your accommodation and make sure they know its section name and number. Please be aware that open water is present and sited close to many accommodation units. Unless stated otherwise, activities require parental supervision for children under 12 years of age. Our staff do not supervise children's play areas (indoor or outdoor). There are supervision ratios in place for our swimming pools (see Swimming Safely section). It is our policy to investigate any incident or allegation of concern about a child in our care and to refer the matter to an appropriate external organisation should we, in oru sole discretion, seem it necessary.

Please take great care when driving around the Village and adhere to our speed limit of 10mph. E-scooters, hoverboards or any similar equipment powered by motors are not permitted within our grounds. If you hire bikes during your stay, please offer consideration to other cyclists, vehicles and pedestrians. Take car when parking your vehicle and always use designated areas being sure to observe any parking restrictions, road markings or double yellow lines. With the exception of essential medical supplies and equipment hire, delivery services from external suppliers are not permitted to enter The Village for the purpose of deliveries to guests. Please when walking on the Village make use of the pedestrian crossings provided and be mindful of traffic in car park areas.

If you have a specific food or drink allergen request from any of the 14 FSA registered allergens, please inform us; we will take reasonable steps to prepare your order safely. Unfortunately, we cannot guarantee a completely allergen free environment or products during your visit. Allergen information can be found on each of our dining menus where applicable.

Pool Hygiene

All bathers must shower first & swimwear must be worn by all. Please encourage children to use the toilet before swimming. Please ensure that babies wear a swim nappy. You must not enter the water if you have suffered from a gastro-intestinal upset within the last 48 hours. All cuts and open wounds must be covered with a waterproof dressing.

In and Around The Pool

Our pools are supervised by highly experienced and qualified lifeguards. Their instructions are for your safety and must be obeyed. Please take care around the pool and in changing rooms. Do not run. Floor surfaces can be slippery when wet. Always check the pool's depth marking before entering the water. There is strictly no diving in either of our pools. You are responsible for supervising your children at all times on the following basis: Under 4 years old: 1 adult to 1 child under 4 years old 4-7 years old: 1 adult to 2 children Children 8 - 11 years must be accompanied by an adult swimming 12 years+ can swim unaccompanied. Regardless of age, weak or non-swimmers should be supervised by an adult at all times.

Flumes and Slides

Do not use slides if you have a heart condition, back injury, medical condition or are pregnant. Please be aware that height/swim capability restrictions exist on certain rides and slides. Babies under 24 months must not be taken on slides.

Hot Tubs & Sauna in The Health Club

No children under the age of 5 years are allowed to use the hot tubs. 5-12 year olds must be supervised at all times by an adult. Health restrictions apply to the use of spas, please see notices in in the vicinity. Only guests 16 years and over can enter the sauna.

For your safety, our Security team are available 24 hours a day but it is impractical for Ribby Hall Village to guarantee the security of your property. Your personal belongings are your own responsibility during your stay with us. Do not leave property unattended or unsecured. Always lock your car, accommodation or cycles, with valuable removed. Close all windows and doors properly, paying special attention to patio doors. If you lose your accommodation key/key card, please contact Holiday Guest Reception. We accept no liability for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that those whom we are legally responsible. We will offer reasonable help to assist you in tracing lost items but appropriate insurance is strongly recommended. 

No fireworks (including sparklers), personal shotguns, firearms, air weapons or any offensive weapon or illegal substance may be brought onto The Village under any circumstances.

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Please be cautious when approaching animals or birds as they may bite. Do not feed squirrels as they can bite too. We recommend you do not feed or touch any animals or birds, outside our Wild Discovery centre, due to the risk of infection. If you do touch an animal or bird, please wash your hands thoroughly afterwards. Do not touch any toadstools, mushrooms or berries as they may be poisonous.