Team Leader - The Hive

The HIVE is a firm favourite with our Holiday Guests and Holiday Homeowners alike, with a variety of offerings for everyone from a bar lounge, dining facilities and family entertainment with lively day time activities and impressive nighttime entertainment. 
 
Interested in: 
A well organised, self-motivated candidate keen to work in a fast-paced environment. The successful candidate will be energetic and approachable Team Leader, keen to allow their customer service skills to shine in a hands-on role.  
 
The successful candidate should ideally be able to demonstrate team leader expertise in a busy bar/ waiting-on environment; a knowledge which is likely to have been acquired within a similar position in the hospitality Industry. 
 
The successful candidate will be required to: 

• Delivering outstanding 5-star service to all guests 
• Maintain Service Standards 
• Ensure Chain of Service is followed to support Customer Journey 
• The ability to perform under pressure 
• Pro-active with excellent follow through on tasks 
• Good time management and organisational skills 
• Demonstrate excellence personal presentation and adhere to company uniform 
   

Our perfect match will possess the following essential attributes: 

• Exceptional communication skills and interpersonal skills. 
• Outstanding customer service. 
• Resilience and the ability to work effectively in a busy environment. 
• Pro-active with excellent follow through on tasks. 
• Good time management and organisational skills. 
• Attention to Detail. 
• Excellent personal presentation. 
   

Availability: 
We currently have one full time position available:  working 5 days from 7. The normal hours of work are 32 per week.  Full flexibility to work evenings and weekends is essential to meet the commercial needs of the business. 
 
Salary: 
To be discussed at interview. We are proud to offer competitive hourly rates. 
 
Employee Benefits: 
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including: 

• Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners 
• Complimentary Annual Health Check 
• Free annual Aqua Thermal Journey 
• Four Health Club family day passes per year for friends and family  
• 35% discount at all Ribby Hall Village eateries 
• 35% discount off The Spa’s Aqua Thermal Journey and Treatments 
• Staff Card Loyalty Points 
• Preferential rates for self-catering accommodation 
• 10% discount on Ribby Hall Village Nursery costs  
• Access to a variety of health and wellbeing schemes, including Medicash membership 
• Personal uniform 
• Automatic enrolment pension scheme  
• Cycle to Work scheme  
• Employee long service rewards 
• Reward and recognition scheme 
• Employee Referral Programme  
• Annual Employee Celebration 
• Based in over 130 acres of beautiful countryside 
  *subject to terms and conditions 

Closing date for applications: 20th October 2025 
 
This position may close early if applicant numbers permit.   
  
We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.  Should you need any adjustments throughout the interview process and beyond, please let us know.