Our Spa Hotel is proud to hold a prestigious 5 Bubble Spa rating, offering exceptional facilities alongside truly outstanding guest care. We are now seeking a confident, personable, and service‑driven Spa Host Team Leader to play a key role in delivering our renowned spa experience.
About the Role
As Spa Host Team Leader, you will be at the heart of the guest experience, creating a warm and memorable welcome that sets the tone for every visit. Supporting the day‑to‑day operation of the spa, you will guide the team, enhance the guest journey, and help ensure a calm, seamless, and elevated experience throughout.
Key Responsibilities
- Deliver a warm, professional, and personalised welcome to all spa guests
- Support the smooth and effective daily operation of the spa, ensuring a relaxed and well‑organised environment
- Inspire, support, and guide the Spa and Reception teams, fostering a positive and high‑performing culture
- Ensure all spa facilities, including wet areas, relaxation spaces, outdoor areas, and changing rooms, are clean, safe, and well presented
- Respond promptly and professionally to guest enquiries, requests, or concerns
- Monitor guest comfort and wellbeing throughout the spa experience
- Assist with maintaining appropriate stock levels of robes, towels, amenities, and refreshments
- Support spa retail by promoting products and providing knowledgeable recommendations where appropriate
- Collaborate across teams, including therapists, reception, and food & beverage, to deliver a seamless experience
- Ensure compliance with all health, safety, hygiene, and operational standards
Essential Requirements
- Previous experience in a customer‑facing or hospitality role, ideally within a spa environment
- Excellent communication skills with a genuine passion for delivering exceptional guest care
- First Aid qualification or willingness to undertake training
- Strong attention to detail and commitment to maintaining high presentation standards
- Ability to remain calm, professional, and solution‑focused in a fast‑paced environment
- Flexible approach to working hours, including evenings and weekends
- An interest in wellbeing, guest experience, or team leadership
Availability
We are currently recruiting for two Spa Host Team Leader roles, both offering 32 hours per week across 4 days within a 7‑day operation. We offer a range of flexible working options and are happy to discuss availability with applicants to find an arrangement that works well for both the individual and the business.
Hours may be structured across full‑time and/or part‑time positions, depending on experience, flexibility, and overall suitability.
Full flexibility is required, including availability to work weekends and bank or public holidays, in order to meet the commercial needs of the business
Salary
£13.35 per hour.
Employee Benefits
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 10% discount at Ribby Hall SPAR Shop
- 35% discount off The Spa’s Aqua Thermal Journey and Treatments
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
- Numerous discounts at local eateries, services and attractions.
*subject to terms and conditions
Closing date for applications: Friday 12th June 2026
Our roles generate a lot of interest and occasionally we need close for applications earlier than originally advertised.
We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.
