Receptionist - The Spa Hotel

Interested in: 
A welcoming and professional Hotel Receptionist to ensure the smooth running of The Spa Hotel Reception. 
 
The successful candidate will be able to demonstrate a good knowledge of the Hotel industry to ensure that all our Guests receive a 5 Star Welcome. Based on Reception you will be key to contributing to the first impressions of all guests; the friendly face that welcomes them on arrival and ensures that on departure their stay with us has been to the highest standard. 
 
The main duties of the role will be: 

• Create a friendly and welcoming atmosphere for guests
• Check Guests In/Out the Hotel
• Dealing with enquiries and assisting where required
• Checking all guests bookings prior to their arrival and use initiative to enhance guests stays
• Contacting guests to ensure we have all the relevant information for their stay
• Being on hand to help with any Health & Safety assistance
• Prepare bills and take payments
• Dealing with complaints empathetically and aim for a positive outcome
• Working in a busy Hotel, cross checking with other departments and systems to ensure the guests stay runs smoothly. 

 
Our perfect match will possess the following essential attributes: 

• Exceptional communication skills and interpersonal skills 
• Outstanding customer service 
• Excellent team working skills 
• Resilience and the ability to perform under pressure 
• Pro-active with excellent follow through on tasks 
• Good time management and organisational skills 
• Attention to Detail 
• Excellent personal presentation
• Evidence of Health and Safety Compliance  

 
Availability: 
This role is permanent, offering 32 hours over 4 days in a department that operates 7 days a week.  
 
Full flexibility to work weekends, early mornings from 7am and evenings to 9pm is essential to meet the commercial needs of the business.  
 
Salary: 
 
We are proud to offer competitive salaries that exceed the National Minimum Wage. 
 
Employee Benefits: 
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including: 

• Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners  
• Complimentary Annual Health Check  
• Free annual Aqua Thermal Journey  
• Four Health Club family day passes per year for friends and family   
• 35% discount at all Ribby Hall Village eateries  
• 10% discount at the SPAR Shop on Ribby Hall Village 
• 35% discount off The Spa’s Aqua Thermal Journey and Treatments 
• Staff Card Loyalty Points  
• Preferential rates for self-catering accommodation  
• 10% discount on Ribby Hall Village Nursery costs   
• Access to a variety of health and wellbeing schemes, including Medicash membership  
• Personal uniform  
• Automatic enrolment pension scheme   
• Cycle to Work scheme   
• Employee long service rewards  
• Reward and recognition scheme  
• Employee Referral Programme   
• Annual Employee Celebration 
• Based in over 130 acres of beautiful countryside  

*subject to terms and conditions  

Closing date for applications:  27th April 2026 
  
This position may close early if applicant numbers permit.    
   
We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.  Should you need any adjustments throughout the interview process and beyond, please let us know.