An exciting opportunity has arisen within the Village to join a customer focused team as a Porter at the Spa Hotel.
Interested in:
A dedicated and reliable Porter to facilitate the smooth running of the Hotel. The chosen candidate will be responsible for delivering excellent customer service; demonstrating a passionate approach to exceeding customers’ expectations and promoting a professional and positive image to guests.
The chosen candidate will carry out a variety of duties including closing down of the Hydro areas, 24 hour room service, answering guest queries, answering the telephone to guests, check-in and billing, setting up for breakfast, as well as ensuring the safety and security of the Hotel and its guests. The successful candidate will also be required to drive guests to areas on the Village and coordinate the chauffeur service to the Restaurant.
The main duties of the role will be:
- Offer a warm and welcoming reception, anticipating guest needs including reception duties and luggage handling
- Provide a prompt response to the service needs of customers throughout the day and night
- Promote products to our customers where appropriate
- Carry out room service and late-night bar service, with limited cash handling
- Maintain a safe, secure and hygienic environment for customers, staff and visitors throughout the day and night.
- Show commitment to training through participation
- Display full compliance and commitment to core standards
- Any other duties deemed necessary by the Management Team at The Spa Hotel
- Please note; a full clean driving license is essential to this role, and the successful candidate will be required to provide cover during colleagues’ annual leave periods, which may include working night shifts.
Our perfect match will possess the following essential attributes:
- Exceptional customer service skills
- Versatility and enthusiasm to take responsibility for a variety of tasks
- Good problem solving skills
- A responsibility for Health and Safety Compliance
- Exceptional communication skills and interpersonal skills
- Outstanding customer service
- Ability to perform well under pressure
- Pro-active with excellent follow through on tasks
- Good time management and organisational skills
- Attention to detail
- Excellent personal presentation
Salary:
We are proud to offer competitive salaries in excess of the National Minimum Wage.
Availability
Availability: 1 permanent, part time role offering 25 hours over 3 days, in a department that operates 7 days per week.
Employee Benefits:
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 35% discount off the Spa’s Aqua Thermal Journey and Treatments
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
*subject to terms and conditions
Closing Date for Applications: Friday 12th June 2026
We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.
