The main purpose of the role is to support the Orangery Management team in ensuring the smooth running of the department, exceeding customer expectations and supporting the team to deliver exceptional customer service.
You will play a key supportive role in establishing the Orangery as “the fine place to dine”, maintaining a regular presence and circulating freely during service to invite comments, resolve any issues and continually check on guest satisfaction.
The successful candidate will be required to:
- Take responsibility for the day-to-day operation of Orangery in the absence of the Orangery Manager & Assistant Manager.
- Assist the Orangery Manager with the operational objectives of the business and ensure tight control on costs is achieved in line with the P & L.
- Support the Orangery Manager with the training and development of the team and the department training objectives are met.
- Ensure all company H & S and Food Safety objectives and standards are achieved and that any faults are raised directly with the Orangery Manager or the H&S Advisor.
- Focus on “service” standards in the business and, in conjunction with the Learning & Development team, continue to improve the overall professional standards.
- Communicate effectively with all areas of the overall business to facilitate high standards across Ribby Hall Village.
- Ensure The Orangery operates to its maximum potential, upselling at all opportunities.
- Have full product knowledge of all menus.
Our Perfect match will possess the following essential attributes:
- A minimum of 2 years’ experience in a Supervisory or Management role.
- WSET qualification is desired but not essential.
- Pro-active, self- motivated and driven to succeed.
- Excellent Food & Liquor control skills.
- The ability to manage, motivate and inspire a team to ensure the smooth running of The Orangery.
- A thorough knowledge of Allergens.
- An exceptional level of front of house service.
- Evidence of previous responsibility for Health and Safety Compliance.
- Exceptional communication skills and interpersonal skills.
- Outstanding customer service.
- Resilience and the ability to perform under pressure.
- Good time management and organisational skills.
- Attention to detail.
- Excellent personal presentation.
Availability:
The position is full time, offering 45 hours over 5 days, in a department that operates 7 days a week.
Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business.
Employee Benefits:
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 35% discount off The Spa’s Aqua Thermal Journey and Treatments
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
*subject to terms and conditions
Closing date for applications: 1st October 2025
This position may close early if applicant numbers permit.
We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.
