Key Responsibilities:
- Lead and manage the day-to-day operations of designated internal departments, ensuring high standards of performance and service delivery.
- Play an active role within the Duty Manager rota, including early, late, and weekend shifts, supporting the team with a hands-on approach.
- Take ownership of departmental financial performance, driving income growth and maintaining cost efficiency, including invoice approval and budget adherence.
- Champion health and safety across all areas of responsibility, ensuring compliance and a safe environment for members and staff.
- Maintain the Club’s prestigious 5-Star presentation standards, with a strong focus on cleanliness, maintenance, and overall facility excellence.
- Collaborate closely with the Health Club management team to support smooth operations and contribute to the
- Club’s ongoing success and growth.
- Respond effectively to any emergency situations during shifts, ensuring swift and appropriate action is taken.
- Oversee staff scheduling, including rota planning and holiday management, to ensure optimal coverage and team wellbeing.
- Carry out daily banking procedures and building safety checks with precision and accountability.
The ideal candidate will be able to provide evidence of:
- This is very much a ‘hands on’ role where you will lead by example, helping where required in all departments so an in-depth knowledge and experience of all sub departments is essential.
- Demonstrable business acumen ideally previous experience of managing a profit and loss and delivering financial targets within the Hospitality and Leisure Sector.
- Previous people management experience, ideally in the Hospitality and Leisure Sector.
- Strong interpersonal and influencing skills, with a calm demeanour and the ability to establish and maintain relationships across the Company and externally.
- Well organised, details oriented and the ability to handle multiple tasks simultaneously.
- Time management skills and the ability to work effectively on their own initiative as well as part of a team.
- Pro-active with excellent follow through on tasks
- Creativity, strong problem-solving skills and personal drive to lead by example and achieve all targets across the board.
- Technical knowledge and experience of pool plant would be advantageous.
- Food safety is a crucial element of the health club operation therefore food safety qualifications and working knowledge would be advantageous.
Availability:
This is a full-time position working 40 hours across 5 days in a department that operates 7 days a week.
Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business.
Salary:
From £31,000 per annum based on experience.
Employee Benefits:
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 35% discount off The Spa’s Aqua Thermal Journey and Treatments
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
*subject to terms and conditions
Closing date for applications: 27th October 2025
This position may close early if applicant numbers permit.
We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.
