Key Responsibilities
You’ll play a key role in ensuring the smooth, safe and high‑quality operation of a large, multi‑facility Health Club, supporting both the member experience and the wider team.
Operational Leadership
- Support the Health Club General Manager in the daily running of a large, multi‑facility club.
- Ensure gym, pool, studios, and changing areas operate safely, efficiently, and to brand standards.
- Maintain a visible presence on the gym floor to create a welcoming environment for members and guests.
Team Management
- Lead and motivate a varied team including duty managers, fitness instructors, lifeguards, housekeepers, activity staff, and reception/retail teams.
- Manage training, inductions, rotas, performance reviews, and ongoing coaching.
- Support recruitment and onboarding of new staff.
Member Experience
- Build strong member relationships, resolving queries and complaints professionally.
- Deliver a premium experience for members while managing seasonal peaks in guest usage.
- Contribute to retention initiatives and service improvements.
Health, Safety & Compliance
- Ensure compliance with health and safety legislation, safeguarding, and operational procedures.
- Conduct regular checks, risk assessments, pool tests, and equipment inspections.
- Maintain high standards of cleanliness and presentation.
Financial & Commercial Support
- Support revenue targets across memberships, retail, PT, and group exercise.
- Assist with stock control, budgeting, cost management, and reporting.
- Help deliver promotions, events, and campaigns.
Service & Programme Delivery
- Oversee studio timetables, PT programmes, and pool/lifeguard operations.
- Support high‑quality group fitness delivery and manage instructor cover.
- Work with other departments to coordinate activities and events.
Facility Standards & Maintenance
- Monitor equipment condition and coordinate repairs or maintenance.
Ideal Candidate
You’ll bring a strong blend of operational, people‑management, and customer‑experience skills, ideally gained in a busy health, fitness, or leisure environment. You’ll be confident leading teams, maintaining high standards, and supporting a premium member experience in a fast‑paced setting.
Essential Experience
- Supervisory or management experience within a health club, leisure centre, spa, holiday village, or similar environment.
- Hands‑on operational experience across gym floor supervision, pool operations, memberships, and customer service.
- Team leadership skills, including rota planning, coaching, and performance management.
- Experience working in a high‑footfall environment with both long‑term members and short‑stay guests.
- Strong customer service background with the ability to handle feedback and complaints professionally.
- Proven ability to maintain health & safety compliance, including checks, risk assessments, and incident management.
- Experience supporting group exercise programmes, PT services, or spa/beauty operations.
Desirable Experience
- Experience working with large private membership bases (2,000+ members).
- Commercial awareness across membership sales, retention, retail, spa, or secondary spend.
- Pool management or lifeguard team supervision experience.
- Involvement in fitness programming, events, or community engagement.
- Experience in a holiday village, resort, or leisure park setting.
Qualifications
Essential:
- First Aid at Work or Emergency First Aid (or willingness to obtain).
- Basic health & safety training or pool plant awareness.
- Strong IT literacy (booking systems, CRM, rota systems).
Desirable:
- Level 3 Personal Trainer or advanced fitness qualification.
- Level 2 Fitness Instructor qualification.
- NPLQ or willingness to complete it.
- Pool Plant Operator certificate.
- RLSS Trainer Assessor (or interest in gaining it).
- Management qualifications (NVQ/ILM or similar).
- Additional group fitness certifications (e.g., Les Mills, indoor cycling, yoga, Pilates).
Availability:
This is a full-time position working 40 hours across 5 days in a department that operates 7 days a week.
Full flexibility to work weekends, early mornings and evenings is essential to meet the commercial needs of the business.
Salary:
This will be discussed at the interview stage, based on experience and qualifications.
Employee Benefits:
Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:
- Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners
- Complimentary Annual Health Check
- Free annual Aqua Thermal Journey
- Four Health Club family day passes per year for friends and family
- 35% discount at all Ribby Hall Village eateries
- 35% discount off The Spa’s Aqua Thermal Journey and Treatments
- Staff Card Loyalty Points
- Preferential rates for self-catering accommodation
- 10% discount on Ribby Hall Village Nursery costs
- Access to a variety of health and wellbeing schemes, including Medicash membership
- Personal uniform
- Automatic enrolment pension scheme
- Cycle to Work scheme
- Employee long service rewards
- Reward and recognition scheme
- Employee Referral Programme
- Annual Employee Celebration
- Based in over 130 acres of beautiful countryside
*subject to terms and conditions
Closing date for applications: Monday 23rd March 2026
This position may close early if applicant numbers permit.
We welcome applications from everyone regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Should you need any adjustments throughout the interview process and beyond, please let us know.
