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FAQ's

How long is the aqua thermal journey?

It’s a 2 hour session


Can I buy vouchers for the spa?

Yes, by calling 0800 085 17 17 or they can be bought online by clicking here.They will be sent via post with a 3 delivery charge; via email or can be collected from The Spa itself, and you can put any amount of money on them.


What is the maximum group size?

The maximum group size is 8


What do I need to bring?

All you will need is swimwear, we will provide a robe (with spa packages), towel, flip-flops and we have toiletries, hairdryers and straighteners.


What time to I need to arrive?

It is best to arrive approximately 15 minutes prior to your booking, especially for treatments. Any late arrivals could result in your treatment or Spa experience being curtailed.


What can I do if I’m Pregnant?

The Aqua Thermal Journey or Rasul Mud Treatment is not recommended for pregnant ladies, however we do offer special mum-to-be treatments and packages, for more information click here

How to contact Ribby Hall Village


General

Holiday Guest Reception - 01772 671 111

Short Breaks & Holidays Enquiries - 0800 085 1717

The Spa Hotel - 0800 085 1717

Emergency Contact Only - 01772 674 444

The Health Club - 01772 682 000

Conference Centre - 01772 685 858

Weddings - 01772 685 858

Holiday Homes for sale - 0800 107 0093

Eateries

Papa John's Pizza Store - 01772 674 400

Starbucks - 01772 674 528

The Island Clubhouse - 07780 556329

The Tea Room - 01772 674 409

SPAR Shop - 01772 674 521

The Tapas Bar & Restaurant - 01772 671 155

The Bar & Grill - 01772 674 422

Harrison's Bar & Beer Garden - 01772 674 516

Other areas of the business

The Island - 07780 556329

Activate Sports Store - 01772 674 555

Hair Studio - 01772 682 211

Security - 01772 674 444

Press and Communications - 01772 674406

Marketing & Promotions - 01772 671 111