Team Leader - Terrazza

Career posted on: 20 April 2022 - (15:30)

Our Italian Restaurant Terrazza are seeking a customer focused candidate wishing to be a part of our fantastic team.

Interested in:

A well organised and charismatic individual with some leadership experience who is keen to let their customer service skills shine in a hands-on role.

The successful candidate should ideally be able to demonstrate team leader expertise in a busy bar/ waiting-on environment; a knowledge which is likely to have been acquired within a similar position in the hospitality industry.

Our ideal Team Leader will be passionate about delivering a consistent level of excellent service and enjoy hosting front of house.

The successful candidate will be required to:

  • Take responsibility for managing shifts in the absence of other members of the Management Team
  • Assist the Management team with the operational objectives of the business, being mindful of the impact of costs upon the P&L.
  • Work within company and department policy to ensure that all H&S and Food Safety standards are achieved, ensuring any faults are raised directly with the Restaurant Manager or the H & S advisor.
  • Focus on “service” standards throughout the operation, and in conjunction with the Management team; continue to improve the overall professional standards.
  • Communicate effectively with all areas of the overall business in order to facilitate high standards across Ribby Hall Village.
  • Ensure that the restaurant operates to its maximum potential

Our perfect match will possess the following essential attributes:

  • Experience in a Leadership role.
  • Exceptional communication skills and interpersonal skills.
  • Outstanding customer service.
  • Resilience and ability to perform effectively in a demanding environment.
  • Pro-active with excellent follow through on tasks.
  • Good time management and organisational skills.
  • Attention to detail.
  • Excellent personal presentation.
  • Knowledge of beverages and fresh food.
  • Excellent food and liquor control skills. 

Due to licensing laws applicants must be 18 years of age or above.

This post will be subject to a Standard Disclosure and Barring Service (DBS) check due to the nature of the role.


We are proud to offer competitive salaries in excess of the National Minimum Wage.


The position is full time; the normal hours of work are 40 per week. Full flexibility to work weekends and evenings is essential to meet the commercial needs of the business.

Employee Benefits:

Our dedicated employees benefit from a comprehensive package of rewards and benefits*, including:

  • Complimentary Health Club Membership (following a qualifying period) and discounted Membership for partners.
  • Complimentary 45 minute wellness consultation
  • Two Health Club family day passes per year for friends and family
  • 30% discount at all Ribby Hall Village eateries
  • 30% discount off The Spa’s Aqua Thermal Journey & Treatments
  • Preferential rates for self-catering accommodation and spa breaks
  • 10% discount on Ribby Hall Village Nursery costs
  • Access to a variety of health and wellbeing schemes, including Medicash membership
  • Personal uniform
  • Automatic enrolment pension scheme
  • Cycle to Work scheme
  • Employee long service rewards
  • Reward and recognition scheme
  • Christmas party contribution
  • Paid half hour lunch break
  • Based in over 130 acres of beautiful countryside

*subject to terms and conditions

Closing Date for Applications:  27th May 2022

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