In this Contract the following words and expressions have the following meanings unless inconsistent with the context:
“The Acknowledgement” means the written confirmation of your booking provided by RHV (Ribby Hall Village) to you in writing (either by post or email); “The Client” or “You” means the person(s) named as the client on the Acknowledgement; “The Contract” means the contract between RHV and You comprised of these terms and conditions, the contents of the RHV brochure and official website current at the date of booking, any promotional literature You have sought to rely upon at the time of booking and the Acknowledgement; “The Deposit” means the non refundable sum paid by You at the time of booking; “The Holiday Price” the full price of the stay at The Village as quoted in the RHV brochure current at the date of booking, which may be amended from time to time by RHV; “The Reservation Form”
means the form completed by the Client at the time of checking in or following receipt of the Acknowledgement; “RHV” or “We” or “Us” means W&G Harrison Limited trading as RHV (Company Number 01032929) whose registered office is at Ribby Hall Village, Ribby
Road,Wrea Green, Lancashire, PR4 2PR; “The Village” means RHV and all its grounds, owned by RHV. The headings in these Terms are for convenience only and shall not affect their interpretation.
No contract exists between You and RHV until RHV is in receipt of Your Deposit and RHV has issued the Acknowledgement. At this time there is a legally binding contract between You and RHV. The Contract applies to Your stay at The Village. Any changes or additions to the Contract or to these Terms or the details in the Reservation Form must be agreed in writing between You and RHV. Every member of your party must comply with the terms of the Contract and all appropriate laws and bye-laws and You shall be responsible for any breaches of the Contract or such laws by any members of the party, whether they are staying at The Village or are day guests. We reserve the right to cancel your booking or instruct you or your party to leave The Village immediately, without compensation or refund, should you or any member of your party not comply with the terms of the Contract. You confirm that all information provided by you on the Reservation Form or otherwise is complete, true and accurate in all respects. Once complete, the Reservation Form shall be incorporated into the Contract.
Prices and payment
All tariffs are inclusive of VAT which will be charged at the applicable rate from time to time. The price includes all facilities listed as FREE in the RHV brochure current at the time of booking. For all other facilities additional charges apply. A Deposit of £75 is required to secure your booking, excluding Christmas and New Year breaks, where a £250 deposit is required. Deposits can only be made by credit, debit cards, or RHV vouchers. Should you decide to pay by credit card an additional 2% of each transaction will be charged. Payment of the balance of the Holiday Price in full is required no later than 6 weeks before your arrival. Please note that reminders will not be sent. If the balance of the Holiday Price is not received in full at least 6 weeks prior to your arrival, we reserve the right to terminate the Contract and treat your booking as cancelled without further notice to you. The Deposit will not be refunded. Balances paid by cheque must be made payable to ‘Ribby Hall Village’. Post-dated cheques are not a valid means of payment. For reservations made within 6 weeks of arrival, payment of the Holiday Price is required in full at time of booking.
Arrival and departure
You are welcome to arrive and use our facilities that are included within your Holiday Price from 12 noon. We aim to have your accommodation ready for your arrival by 4pm. To ensure efficiency of our checking in procedure, keys should be
collected by 1 person only, per party from our holiday guest reception on presentation of your confirmation letter. If you are likely to arrive after 8pm, please telephone 01772 671 111 so that we can make alternative arrangements for you to check-in to your accommodation.
Your accommodation must be vacated and keys returned to the main holiday reception by 10am on the day of departure. You are however welcome to use all other facilities that are included within your Holiday Price on your day of departure up to 4pm. Guests wishing to use any additional facilities will be subject to additional charges.
Amending your booking
Please call us immediately quoting your booking reference number if you wish to amend your booking. We will use our reasonable endeavours to make the necessary amendments to your booking and if we are able to do so we will forward you a revised confirmation letter. We reserve the right to charge a standard £25 administration fee per booking change. Where we are unable to amend your booking and you wish to cancel your reservation, the Deposit is not refundable.
Our right to decline
We reserve the right to ask for information about any member of your party including age, name, email, tel. no. and address details. We also reserve the right to decline bookings for same sex groups including hen and stag parties and where groups of individuals are under the age of 21 years. If you or a member of your party has had an infectious or contagious medical condition within 4 weeks of your stay, or during your stay you may also be asked to refrain from partaking in certain activities or you may be asked to leave RHV, should we see fit to protect the health of other guests and staff. The company reserves the right to refuse admission, or to deny the continued occupation of any type of accommodation, for whatever reason, at its sole discretion, provided we are acting reasonably, and without prejudice to the company’s rights to retain sums that have
Behaviour and compliance with this agreement
Your behaviour should not be excessive, noisy or disruptive. Offensive or illegal behaviour will not be tolerated, and could lead to your eviction and police involvement. You must show consideration for your neighbours and other guests. We reserve the right to recover from you any compensation we may pay to other guests as a result of your actions. No refunds or compensation will be given to you in these circumstances and we reserve the right to refuse any future bookings from you or a member of your party.
The Deposit is a booking fee, which will be forfeited if a booking is cancelled. Under no circumstances will the Deposit be refunded or transferred. In the event of the booking being cancelled after the balance of the Holiday Price has been paid, and we are unable to re-let the accommodation designated for your party at the same or higher price, or where the cancellation is received within 48 hours of your scheduled arrival you will be liable for the entire Holiday Price and no part of the Holiday Price paid will be refunded. Where cancellations are received more than 48 hours prior to your scheduled arrival and we are able to re-let the accommodation, we will refund to you the Holiday Price less the Deposit and any other costs or losses reasonably incurred by us. Other than in circumstances in which we are entitled to treat your booking as cancelled, all cancellations must be put in writing and notified to us immediately. Our prices do not include cancellation insurance cover. We advise you to take out your own personal cancellation insurance.
Requests for a particular cottage or pine lodge cannot be guaranteed and all accommodation will be allocated on a first come, first served basis, albeit we shall use our reasonable endeavours to meet your reasonable requests.
Special requirements and disabilities
We welcome guests with restricted mobility, a disability, and medical or particular care requirements. We aim to ensure that our services are as accessible as reasonably possible so it is important that we are fully aware of any needs, requirements and conditions. You must therefore provide details of such needs and requirements prior to our issuing the Acknowledgement. Before confirming your booking we will discuss with you availability, suitability and potential reasonable adjustments, including any requirement for a guest to be accompanied by someone who is able to provide any particular needs they may have over and above any reasonable adjustments we are able to make. A risk assessment may also be required prior to confirming a booking or allowing participation in certain leisure activities. We rely on the information you provide to help us anticipate and satisfy your needs. You must therefore update us with any change in circumstances prior to and during your stay. Standard Wheelchair access only is available in our accommodation. We only have one adapted cottage.
Members of the press or media are not to be invited onto The Village premises without express permission of a member of RHV’s marketing department. You may not use photographs of our staff without the written consent of RHV.
Filming and photography
We do not allow any filming or photography in or around the swimming pools and changing areas. We sometimes take photographs & film for promotional & training purposes which may take place during your stay.
Information provided when booking will only be used by RHV. We will not pass your details to any third parties. We reserve the right to provide you from time to time with details of new facilities or special offers by post. If you wish to be removed from our mailing lists please write to: The Marketing Department, Ribby Hall Village, FREEPOST NWW2914A, PRESTON, Lancashire, PR4 2ZZ.
Care of your possessions
RHV will not be liable under this Contract for loss of or damage to any property belonging to You or your guests whilst such items are at The Village. It is your responsibility to arrange suitable security and ensure insurance cover is in place for all items belonging to you or your guests for the period that such items are at The Village.
In order to fish at The Village, those over the age of 12 years must hold a valid fishing licence and present it to a RHV representative upon request. For guests wishing to fish at our main pond, Fisherman’s Reach, passes are available to purchase on arrival at - £7 per day; £15 per weekend or midweek break; and £25 per full week. To preserve the ecology of the ponds we do close them in rotation to ensure a continued healthy and vibrant fish population. We do not therefore guarantee that all fishponds will be available for use during your stay. In addition our Fisherman’s Reach pond closes annually from Nov to Feb.
Nothing in the Contract shall exclude or in any way limit RHV’s liability for fraud, or for death or personal injury caused by its negligence, or any other liability to the extent such liability may not be excluded or limited as a matter of law. Subject to this RHV’s maximum aggregate liability under or in connection with the Contract, whether in contract, tort (including negligence) or otherwise, will in no circumstances exceed the total remuneration payable to RHV for your holiday. Further, RHV will not be liable under the Contract for any special, indirect or consequential loss or damage of any kind howsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, whether or not such loss or damage is foreseeable, foreseen or known. The Contract states the full extent of RHV’s obligations and liabilities in respect of your holiday and you agree that any condition, warranty, representation or other term concerning the holiday which might otherwise be implied into or incorporated in the Contract, whether by statute, common law or otherwise, is excluded to the maximum extent permitted by law. In addition to any compensation for damage to property referred to below, You shall indemnify RHV against all losses, actions, costs, claims, damages, demands, expenses and liabilities whatsoever RHV may incur, either at common law or by statute, in respect of personal injury to or the death of any person, or in respect of any loss or destruction or damage to property, (other than as a result of any negligence or default of RHV) which shall have occurred as a result of You or the your guests’ use of any of the services or facilities provided by RHV or which shall otherwise be attributable to the acts or omissions of You or your guests as a result of any breach of this Contract by You.
Selected eateries & activities
Some of the eateries & activities are operated by third parties and you are therefore entering into a separate contract for those services with that provider when acquiring their services. Any concerns regarding your experience with these providers should still however be directed to the Guest Services Manager in addition to the provider.
RHV day passes are issued to each guest staying in self catering accommodation on arrival with any replacement passes charged at £10 per person.
Friends or family joining you?
Day passes for visitors can be purchased at £15 per adult and £7.50 per child (up to age 16yrs), subject to availability – details are available from our sport and leisure complex. Telephone 01772 682 000 for further details.
Car parking & driving in The Village
All vehicles must be parked in designated parking areas. There is parking for 1 car outside your accommodation. The White House & The Coach House have parking for 4 vehicles & Villanova has parking for 3 cars, within their own private grounds – no parking charges apply. Our parking areas are not supervised, so before leaving your vehicle please remove your possessions and ensure it is fully secured. We do not accept liability for loss or damage to your vehicle or for any items left inside. At all times give way to pedestrians, cyclists & horses, keep to the left and within the 10mph speed limit.
Power scooters / go-peds
The use of petrol or battery powered scooters is strictly prohibited within The Village.
Children’s supervision, carers and parental responsibility
You are responsible for the supervision of all members of your party under the age of 21. This is particularly important when staying in accommodation situated close to open water. When swimming you must ensure you comply with the following adult to child ratios: 1 adult to 1 child under 4yrs old; 1 adult to 2 children 4 - 7yrs old; 1 adult to 4 children 8 - 12yrs old. Carers must also ensure that all members of their party requiring care are supervised at all times.
Our environment like others must follow procedures, which are laid down by the government for protecting children. In certain circumstances we must make contact with the Local Social Services Office and share our concerns and we reserve the right to do so. This information may be supplied without reference to you. RHV places the welfare and protection of children above all other considerations. It is the policy of RHV to seek to safeguard the welfare of children and others involved in its activities by protecting them from physical, sexual and emotional harm. There are a number of measures in place throughout The Village to try to ensure that this happens. For further details please ask for a copy of our child protection policy statement.
With the exception of hearing & guide dogs, we do not allow pets. Failure to comply will result in a booking being terminated and no refund will be offered. Please notify us at the time of booking if you intend on bringing hearing or guide dogs during your stay.
Damage to our property and compensation
Your accommodation is thoroughly cleaned before your arrival, however if you require additional cleaning during your stay, there will be an extra charge incurred. You must use our accommodation and facilities with care. On departure you must leave your accommodation in a reasonably clean and tidy condition. We reserve the right to invoice you for the cost of remedying this breach should you not comply. You will be liable for loss of or damage to any property belonging to RHV caused by you or members of your party or guests and we reserve the right to invoice you for the cost of making good any such damage or the replacement of any property. You must inform reception during your stay of any breakages using the honesty envelope provided, or by calling into the holiday guest reception. A group cash security bond may be requested during your stay and will be retained by RHV and released only when we are reasonably satisfied that no damage has been caused by your party to your accommodation or to any part of The Village. If losses are suffered in excess of the security bond we will invoice you for the balance of such loss.
Health and Safety
You will ensure the members of your party and any day guests comply with all regulations concerning licensing, fire safety and health and safety and shall comply with reasonable requests of RHV’s employees.
First aid, medical assistance & clinical waste
Each department can provide first aid but NOT medical assistance. You must dispose of any clinical waste in accordance with instructions provided in the Information Guide found in your accommodation.
Linen and Towels
With the exception of The White House, The Coach House, Ruby, Diamond and Sapphire cottages and Lodge rooms, towels are not provided in any other type of accommodation. All bed linen, duvets and pillows are however provided. If you require a change of bed linen or your accommodation requires servicing during your stay there is a charge for each service.
Limited facilities exist for taking messages. We shall do our best to assist, but cannot guarantee delivery or time of delivery of messages. You are responsible for checking at reception for any incoming messages, and visitors.
No smoking policy
By law, smoking is not permitted in any type of accommodation or any facility.
We work hard to improve our energy efficiency and reduce our carbon footprint on the environment and we would ask our guests to respect our objectives and switch off lights and electrical appliances if they are not needed.
We would ask all out guests to recycle their waste after their stay. Details are provided in the Information Guide found in your accommodation..
Deliveries from external suppliers are not permitted. We are not responsible for any matter not brought to our attention during your holiday. Any reported matter which has not been resolved during your holiday or within 14 days of your departure should be referred in writing to the Guest Services Manager, Ribby Hall Village, Ribby Road,Wrea Green, Lancashire, PR4 2PR.
Whilst RHV has taken all responsible steps to ensure that the information contained in its brochures, leaflets and advertisements is correct RHV reserves the right to alter, substitute or withdraw any service or facility without notice if necessary. RHV shall not be bound by any descriptions, prices or other information set out in any such advertising or literature except that nothing in this clause shall effect RHV's liability for fraudulent misrepresentations.
Where “You” comprises more than one person the obligations and liabilities of that party under these Terms shall be the joint and several obligations of those persons. RHV shall be released from its obligations and have no further liability to You in the event of national emergency, war or prohibitive governmental regulations or if any other cause beyond its reasonable control shall render performance of this Contract impossible. In addition to any other rights RHV may immediately terminate the Contract without liability for compensation or damages if You breach the Contract. RHV may also terminate the Contract for any reason without liability for compensation or damages by giving You 6 weeks prior notice. Any notice given pursuant to this Contract shall be in writing and shall be sufficiently given to any party if sent in a letter by first class or air mail prepaid post addressed to that party at the party’s address set out in these terms, the Acknowledgement or the Reservation Form (or any alternative address notified by that party in accordance with this clause) or delivered by hand to such address and any notice so given shall be deemed (unless the contrary is proved) to have been effected at the time at which the letter would be delivered in the ordinary course of post or hand delivered. The Contract shall not be assigned or transferred by You. The Contract constitutes the entire agreement and understanding between RHV and You and supersedes, cancels and nullifies any previous agreement between them. No oral representation made by RHV employees shall be incorporated into this Contract. Any person who is not party to this Contract shall have no rights under the Contracts (Rights of Third Parties) Act 1999. If any provision of the Contract is found by any Court or administrative body of competent jurisdiction to be invalid or unenforceable, such
invalidity shall not affect the other provisions of this Contract, which shall remain in full force and effect. This Contract shall be governed and construed in accordance with English Law and each party submits to the non-exclusive jurisdiction of the English Courts.
Villanova, The Coach House & The White House
All the terms above apply to you booking The Coach House & The White House other than where the provisions below are inconsistent, in which case, the following clause shall apply:
A non-refundable deposit of £250 is required to secure your booking. The remaining balance is to be paid no later than 6 weeks prior to your arrival, otherwise we reserve the right to terminate The Contract and treat the booking as cancelled without further notice to you.
The Spa Hotel - Spa Etiquette
Please arrive fifteen minutes before your treatment to ensure you receive the full treatment time. The Spa and its facilities are only open to those aged 18 or above. Mobile phones or camera equipment must not be used inside the Spa facilities. Swimwear is to be worn in the hydrotherapy and aqua thermal journey. Suitable underwear or swimwear is to be worn during all treatments. We ask guests to consider and respect fellow guests and help maintain the peace and tranquillity of the Spa.
Whilst we endeavour to ensure that all aspects of The Spa and Aqua Thermal Journey are in full working order at all times, inevitably on some occasions some facilities may not be available. In these circumstances, RHV will be unable to provide discounts to compensate for out of service facilities.
Booking Terms and Conditions
Full payment must be made at the time of booking for all reservations and appointments. We require 48 hours notice to cancel or amend individual bookings. We regret we are unable to refund payments. However, if the cancellation is made with 48 hours notice monies paid can be used against a future booking.
Groups are limited to a maximum of 8 people for day guests. For group bookings, reservations can be held provisionally for 48 hours to allow group organisers to co-ordinate payment.