Frequently asked questions
Booking Your Holiday
Q: Are all facilities included within the price of my holiday?
Within the price of your holiday, you can enjoy FREE and unlimited use of:
- Family fun swimming pool with water chutes, spa pools, water features, steam room and sauna
- Adult swimming pool with steam room, spa pool and poolside loungers, located in our sports complex
- Fishing ponds*
- Indoor soft play area
- Outdoor adventure playground
- Family and over 18s entertainment**
- Aqua aerobics classes***
- Personal training session in our sports complex for every guest
* Passes are to be purchased in advance to fish in the main pond Fisherman's Reach. ** Applies to selected entertainment, check at time of booking. *** Applies to selected classes, subject to availability.
Q: If our party details change, do we need to let Ribby Hall Village know?
Yes, please do let us know as soon as possible if your party details change. We will endeavour to make the necessary amendments, and will forward you a revised confirmation letter. We reserve the right to charge £25 per amendment to your original booking.
Q: Can we sleep 7 people in a 3 bedroom cottage?
Unfortunately, the maximum amount of guests per 3 bedroom cottage is six persons, excluding infants in cots.
Q: Can we pay on arrival / departure?
For Cottages and Pine Lodges a £75 deposit will secure your short break / holiday. Your balance must be paid within six weeks of your arrival date. For all reservations made within six weeks of arrival, payment in full is required.
Q: Are the tariffs quoted on this website per person?
All self-catering accommodation prices are quoted per accommodation unit. The Spa Hotel and Motel rooms are quoted per person per night.
Q: What is the minimum amount of nights you can stay?
Short break and holiday guests can stay in self-catering cottages for either three, four, seven or more nights. Look out however for details of special offers, whereby additional nights can be purchased at discounted rates. The Spa Hotel and Motel rooms are available on a nightly basis or for longer stays.
Q: Are the cottages suitable for guests with special needs?
We welcome guests with restricted mobility, special needs or care requirements provided you have discussed and agreed the suitability of the accommodation with a member of the reservations team prior to booking. To avoid disappointment and any misunderstanding regarding your preferred accommodation, you will be asked to provide (at the time of booking) a risk assessment certificate for any guests with special needs. Such discussions will also enable us to provide the most suitable accommodation, as adapted accommodation is limited, and will allow us to highlight any possible difficulties during your stay. Our sport and leisure complex has dedicated changing facilities.
Q: I need to book more than one accommodation unit?
Please call us FREE on 0800 085 1717 as multiple units cannot currently be booked online.
Arriving at Ribby Hall Village
Q: What public transport is available to and from Ribby Hall Village?
There are bus services to and from Ribby Hall Village. The closest railway station is "Kirkham and Wesham" only a five minute drive / taxi journey away. There are also regular buses to the neighboring towns throughout the day and evening.
Q: Do you have the telephone number for the local taxi company?
Macs Taxis – 01772 685 658
Q: What time can we arrive at Ribby Hall Village?
You are welcome to arrive and use our facilities from 12 noon. We do aim to have your accommodation ready for your arrival by 4pm.
Q: Can we bring pets?
With the exception of guide or hearing dogs, we do not allow pets in our accommodation.
Q: Can we park our cars outside our cottage?
In our continued effort to reduce our carbon footprint and overall traffic within The Village, we have designed one car parking space per accommodation. We would like to assure you that we make no profit from this, instead we are working with The Wildlife Trust to invest the money into environmental projects.
Q: Do we need to provide our own bed linen and towels?
No, you do not need to bring your own bed and cot linen. Towels are provided in all cottages free of charge for arrivals from 1st January 2013. Guests also have the option to request additional changes of bed linen – however additional charges apply.
During Your Holiday
Q: Are there telephones in the cottages?
Although there are no telephones in the cottages, there are a number of pay telephones throughout The Village.
Q: Can friends and relatives come and visit us whilst we are staying at Ribby Hall Village?
Yes, your friends and relatives can visit you at your cottage. Day passes must however be purchased from our sport and leisure reception, or by telephoning 01772 682 000. Passes cost £15 per adult and £7.50 per child and are subject to availability. Guests must make their own arrangements to meet day visitors as we are not able to provide a messaging service. To ensure the privacy and safety of our guests we are also unable to give guest details to any day visitors.
Q: Can children of any age use the family fun swimming pool?
Everyone is welcome in the family fun swimming pool. In accordance with the Health and Safety Executive and the Institute of Sport and Recreation Management the following swim ratios must be adhered to: 1 adult and 1 child under four years old, 1 adult to 2 children aged 4-7 years old, 1 adult to 4 children aged 8-12 years old.
Q: Do we need to pre-book meals and activities?
To avoid disappointment, we do suggest that guests pre-book table reservations. Pre-booking, however, is not mandatory. Pre-booking of spa treatments is often essential.
Leaving Ribby Hall Village
Your accommodation must be vacated by 10am on your day of departure and your keys returned to the main reception. You can, however, use all other facilities on the day of your departure up to 4pm.